Frequently Asked Questions
Mostly, yes! We prefer remote support because it’s faster and easier for you. But if you really need us onsite, we can arrange that — just note there’ll be a small extra charge
We cover a wide range of IT problems — from everyday issues like software setup, email, or slow devices, to more complex challenges faced by small businesses. No problem is too small — if it matters to you, we’ll help solve it
Yes, why not.
Most of the time, we can jump in right away. For urgent issues, we aim to respond within the hour, and for less critical problems we’ll schedule a time that works best for you
Our remote IT support is designed to be affordable and transparent. Pricing depends on the type of issue — simple fixes may have a flat rate, while ongoing or complex problems can be charged hourly. We’ll always let you know the cost upfront before starting any work, so there are no surprises.
We always listen to our customers. First, we’ll check if you’re comfortable with remote support. If not, no worries — we can come onsite instead (just keep in mind there’s a small extra fee). Remote support is usually quicker, so you can get help without the wait.